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Eighth year of recognition for GCMH emergency dept.

November 20, 2016
Reinbeck Courier

GRUNDY CENTER The Grundy County Memorial Hospital (GCMH) Emergency Department is among the best in the nation for Patient Experience, based on patient surveys compiled by national health care consulting firm Press Ganey. The hospital received the 2016 Guardian of Excellence Award for ranking in the top five percent of more than 1,800 emergency departments nationwide. This marks the eighth year in a row that the hospital has been recognized for consistently high levels of excellence.

GCMH CEO Jennifer Havens says the hospital staff is dedicated to sustaining excellent patient care, which is reflected in the eight consecutive awards. "The latest recognition demonstrates that our caregivers prioritize how patients, families, and visitors are treated when they visit us for emergency care. As health care providers, we have the unique opportunity to make a difference each and every day and I believe this award reflects our dedication to this mission."

Emergency Department manager Sara Hook RN says that Emergency Department staff members are humbled that the department has been recognized for eight years in a row. "The compassion that our nurses, registration staff, and emergency providers demonstrate is remarkable. The fact that we sustain a high level of patient satisfaction year after year shows that our patients can sense the extra special care and concern," says Hook.

Article Photos

Grundy County Memorial Hospital leaders recently accepted an eighth consecutive award for the hospital’s Emergency Department. The 2016 Press Ganey Guardian of Excellence award recognizes hospitals throughout the nation who are in the Top 5% for patient experience.
Shown accepting the award from national health care consulting firm Press Ganey, are from left, Jessica Eilers, Surgery and Patient Experience Manager, Sara Hook, Emergency Department manager, Patrick Ryan, CEO of Press Ganey, Jody Schipper, Director of Nursing Services, and Jennifer Havens, hospital CEO.

GCMH is a 25-bed critical access hospital located in Grundy Center, serving Grundy County and portions of Butler, Hardin, and Tama counties. The hospital is affiliated with UnityPoint Health Waterloo. Press Ganey is a nationwide provider of patient experience measurement and strategic advisory solutions for health care organizations, currently serving more than 22,000 health care facilities.

"We are proud to partner with Grundy County Memorial Hospital," said Patrick Ryan, CEO of Press Ganey. "This award is a testament to their leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, Grundy County Memorial Hospital demonstrates a commitment to advancing the overall quality of health care."

 
 

 

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