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GCMH receives recognition for patient satisfaction

November 9, 2014
Reinbeck Courier

GRUNDY CENTER - As a critical access hospital, Grundy County Memorial Hospital (GCMH) serves as the first line of health care for the area's rural communities. This week the hospital received national recognition for the high quality care it provides in both the Emergency and Outpatient areas. Two 2014 Guardian of Excellence awards were presented to the hospital for Patient Experience scores that are in the top 5% of hospitals nationwide.

Hospital CEO Brian Kellar says the awards demonstrate the high standards that hospital employees have for providing health care. "We serve our patients with the small town, rural Iowa tradition of treating them as if they are family, and patients recognize and appreciate that."

Kellar says he's especially proud that the hospital has consistently maintained its status among the nation's top hospitals. "The Guardian of Excellence awards single out health care organizations that have sustained the highest Patient Satisfaction scores for one year or longer. Our Emergency Department has received this recognition for six consecutive years, and it's the third time in five years our Outpatient Services has been awarded."

Article Photos

Grundy County Memorial Hospital has received national recognition for consistently high Patient Satisfaction in its Outpatient Services and Emergency Department. Hospital employees, from left, Michelle Brown, RN, Surgery, Mike Nelsestuen, RN, Emergency Department Manager, Brian Kellar, CEO, and Keely Harken, Community Outreach Manager, are shown accepting the award from Patrick Ryan, center, president of health care consulting firm Press Ganey at the firm’s national conference.
Photo submitted

The Emergency Department had more than 3,600 visits in the past year, while the Outpatient departments of Lab, Radiology, Specialty Clinics, Surgery, and Therapy have combined visits of more than 31,000. "Our steadily increasing patient numbers are backed up by what our patients say about us we're capably providing emergency care and saving lives while maintaining the highest standards for delivering excellent care in our Outpatient services, too," remarks Kellar.

The Press Ganey Guardian of Excellence Award recognizes leading health care facilities for achievement in the areas of patient experience and satisfaction, employee engagement, and physician engagement in various size hospitals, medical practices, and academic medical centers. Press Ganey partners with more than 11,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience. Kellar says that data compiled from Press Ganey patient surveys is routinely used to measure and improve the patient experience at GCMH. It allows the hospital to compare itself to other hospitals its size, and to work for continuous improvement. The hospital employs more than 200 people and includes a long term care department for up to 55 residents. More information on the hospital may be found at



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