GRUNDY CENTER - As a critical access hospital, Grundy County Memorial Hospital (GCMH) serves as the first line of emergency care for the area's rural communities. This week the hospital received national recognition for the quality emergency care it provides.
The hospital's Emergency Department was recognized as one of the Top 3 in the nation based on high levels of patient satisfaction. The 2013 Press Ganey Beacon of Excellence Award singles out health care organizations that have achieved and consistently maintained excellence. GCMH received the award as one of the Top 3 out of more than 1,600 hospitals nationwide who utilize the Press Ganey firm to measure patient satisfaction.
"Being recognized among the Top 3 in the country is an outstanding achievement," says hospital CEO Brian Kellar. "It's based on the fact that our Emergency Department has ranked among the nation's top performers for patient satisfaction for not just one or two years, but three consecutive years," Kellar remarks. "It demonstrates that we're doing just what is intended for critical access hospitals capably administering emergency care and saving lives while maintaining the highest standards for delivering care."
Grundy County Memorial Hospital’s Emergency Department received recognition as one of the Top 3 in the nation, based on patient satisfaction surveys from the past three years. Shown receiving the award are, from left, Lynn Blythe, Specialty Clinic manager; Jody Lutterman, RN; Brian Kellar, CEO, JoDee Knox, RN, Emergency Department manager; and Jeannie Larson, Emergency Department registration lead. GCMH is the only Iowa hospital to receive the 2013 Beacon of Excellence™ award from health care consulting firm, Press Ganey.
With close to 3,600 visits in the past year, the Grundy County Memorial Hospital Emergency Department routinely serves patients from more than fifteen communities in Grundy, Butler, Hardin, and Tama counties. The Press Ganey Beacon of Excellence Award recognizes leading health care facilities for achievement in the areas of patient satisfaction, employee engagement, and physician engagement in various size hospitals, medical practices, and academic medical centers. The top award is given to only 45 organizations per year, representing the top three performing organizations in each category. The Emergency Department category includes hospitals of all sizes in all 50 states.
Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience. Kellar says that data compiled from Press Ganey patient surveys is routinely used to measure and improve the patient experience at GCMH. It allows the hospital to compare itself to other hospitals its size, and to work for improvement.
"We are proud to partner with Grundy County Memorial Hospital," said Patrick T. Ryan, CEO of Press Ganey. "Achieving and sustaining such a high degree of excellence reflects the organization's deep commitment to delivering outstanding service and quality. Ultimately, this accomplishment is a bold statement to the community that Grundy County Memorial Hospital provides excellent patient care and experiences."
Kellar says the top award for the Emergency Department completes an extraordinary year for the hospital, whose Inpatient department received national recognition as a Top Twenty Most Recommended Hospital from the National Rural Health Association. Its Outpatient Services, including Radiology, Lab, and Therapy, received a 2013 Press Ganey Guardian of Excellence Award for outstanding patient satisfaction in the past year. According to Kellar, each of the awards reflects the high standards hospital employees have for delivering health care. "It's a small town, rural Iowa standard of treating our patients like they are family, and recognizing each patient as an individual," says Kellar.